FAQS

Frequently Asked Questions (FAQ)

Q: How long will it take for my order to be delivered?

A: Your order will typically be delivered within 2-4 business days after it has been confirmed.

Q: Do you offer Cash on Delivery (COD)?

A: Yes, Cash on Delivery is available for all products on our website.

Q: What are the shipping charges?

A: Delivery charges start from 200 PKR. The final charge may vary depending on your location, which will be calculated at checkout.

Q: What is your return and refund policy?

A: We accept returns within 24 hours of delivery. The product must be unused and in its original packaging. You must also provide a clear unboxing video to initiate a return.

Q: How can I contact customer support?

A: You can reach our customer support team via WhatsApp. Please visit the “Contact Us” page on our website for our official WhatsApp number.

Q: How do I track my order?

A: Once your order is dispatched, you will receive a tracking ID. You can use this ID on our courier partner’s website to track the live status of your delivery.

Q: What if the product I receive is damaged or defective?

A: If you receive a damaged or defective product, please contact us on WhatsApp with the unboxing video within 24 hours. We will assist you with a return or exchange as per our policy.